Meet and Assist Terms and Conditions

Hecho a Mano Ltd, trading as First Class Chauffeurs

1. General Conditions

1.1. The Meet and Assist service will normally begin when the Agent meets you and will usually end when the Agent leaves you.

For services at airports or pick-up locations, it is the customer’s responsibility to ensure they locate and wait for the assigned service provider agent at the specified meeting point.

If the agent cannot locate the customer, they will attempt to contact the customer by phone. Failure to appear at the designated meeting point may be treated as a “no-show”, and no refund will be issued.

1.2. It is the customer’s responsibility to advise info@fcchauffeurs.co.uk if their flight changes to a different flight number and/or carrier.

1.3. Fast Track: Hecho a Mano Ltd will provide fast-track services in certain airports, as specified on the Meet & Assist pages.

Hecho a Mano Ltd will not be held liable if, under any circumstances, immigration officers refuse the agent passage through the “Fast Track” counters. Fast Track immigration access remains the sole responsibility of the airport authority.

2. Cancellations, Amendments, and Refunds

2.1. If the service is cancelled by the applicant or traveller, a refund will be available as follows:

• If the service cancellation request is made after the service has been confirmed and booked by Hecho a Mano Ltd and the travel date is more than 48 hours away, a refund will be credited to the Hecho a Mano Ltd wallet linked to the booker’s email. This balance may be used for future bookings (for the same or different passengers) or refunded to the Client upon request.

• If the cancellation is made more than 48 hours before travel and services have not yet been confirmed or booked by Hecho a Mano Ltd, a cancellation charge of £50 or 15% of the total fee (whichever is higher) will be deducted. The remaining amount will be refunded within 72 working hours. A refund issued as a wallet credit will waive cancellation charges and may be used for future bookings or refunded to the Client upon request.

• If the cancellation is made within 24 hours of the confirmed service time, no refund will be applicable.

2.2. Amendments may be made up to 12 hours prior to the scheduled service time. Changes requested less than 12 hours before the service will be treated as a “no-show”, and no amendments will be accepted.

2.3. No-shows or declined services (for any reason) will be charged at 100%, and no refunds will be issued.

2.4. Please note: when products are booked using a promotional code, no refunds will be provided.

2.5. In the event of disruptions caused by natural phenomena (including, but not limited to, volcanic activity or adverse weather), our normal cancellation and refund terms will apply.

2.6. If, after booking, any details change, it is the responsibility of the passenger(s) or booking party to notify info@fcchauffeurs.co.uk

If changes are made within 48 hours of flight time, an administration fee will apply.

2.7. Delays:

• Departing the UK: If your departure is delayed on the day and extends the service beyond three (3) hours, additional coverage may be provided at an hourly rate, subject to your approval at the time.

• Arriving in the UK: If your inbound flight is delayed by more than three (3) hours, it is the responsibility of the passenger(s) or booking agent to contact info@fcchauffeurs.co.uk (using the number provided on your booking confirmation) to confirm whether continued coverage is required.

Additional time will be charged per hour (or part thereof) from the actual arrival time of the flight.

If no contact is made, no new greeter will be provided for the adjusted arrival time.

3. Additional Clauses

3.1. Client Acknowledgement:
The Client acknowledges that Hecho a Mano Ltd does not directly provide Meet and Assist services but acts as an intermediary.

Hecho a Mano facilitates bookings between Clients and independent service providers. For further details, please refer to our General Terms and Conditions and Concierge Terms and Conditions.

3.2. Liability:
Hecho a Mano Ltd, trading as First Class Chauffeurs, shall not be liable for any loss, injury, accident, delay, or irregularity arising from defects or any act or omission by persons or companies performing the services described herein.

3.3. Insurance:
All Clients are strongly advised to obtain appropriate travel insurance to cover unforeseen circumstances, delays, or losses.

3.4. Data Protection:
Hecho a Mano Ltd, trading as First Class Chauffeurs, collects and uses personal data in accordance with the Data Protection Act 2018 (DPA 2018).

For more information, please refer to our Privacy Policy.

3.5. Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

3.6. Force Majeure:
Hecho a Mano Ltd, trading as First Class Chauffeurs, shall not be liable for failure to perform any of its obligations due to events beyond its reasonable control, including (but not limited to) acts of God, war, strikes, lockouts, natural disasters, or other force majeure events.

Contact Information

Hecho a Mano Ltd (trading as First Class Chauffeurs)

1st Floor, 31 Kensington Church Street, London W8 4LL
+44 0207 101 3322
 info@fcchauffeurs.co.uk