Hotel Booking Terms and Conditions

A Division of Hecho a Mano Ltd

Applicable to All Bookings

1. Booking and Paying for Your Arrangements

Before you book, please discuss your choice of destination, accommodation, and transport with our First Class Hotel Booking Luxury Travel Specialists to ensure suitability for you and your travel companions.

Some travel and accommodation arrangements are available on a request basis. Where this applies, you will be advised at the time of enquiry, and the details of such arrangements will be clearly indicated on any documentation we issue. Any arrangements advised as “on request” are not confirmed or guaranteed and remain subject to change until we receive confirmation from our supplier.

A booking is made with us when:

1. You confirm that you wish to accept our written or verbal quotation.

2. You pay either a deposit or the full amount of your chosen arrangements. We will advise you at the time of booking whether full payment or a deposit is required. If a deposit is paid, full payment is due 10 weeks prior to departure(or 12 weeks prior if booking a villa).

3. We issue a booking confirmation.

We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.

A binding contract will come into existence between you and us as soon as we have received your deposit and issued your booking confirmation.

If your confirmed arrangements include a flight, we (or your authorised agent) will issue an ATOL Certificate and confirmation. Upon receipt, please check that all details on the ATOL Certificate, confirmation, or any other document are correct. You must advise us immediately of any inaccuracies, as later changes may not be possible and could affect your rights. Notification of errors must be made within 10 days of our sending the documents (or 5 days for tickets).

The balance of your holiday cost, including any applicable surcharge, is due no later than 70 days prior to departure(or 84 days for villa bookings). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you, in which case the cancellation charges outlined in these Terms and Conditions will apply.

Any money paid to an authorised agent for a booking covered by our ATOL is held by that agent on behalf of the Trustees of the Air Travel Trust, subject to their obligation to remit payment to us unless we fail financially. Should that occur, funds will continue to be held by the agent for the benefit of the Trustees of the Air Travel Trust.

Please note: We accept payment via Barclaycard, Visa, Access, MasterCard, and American Express. All payments are securely processed by SagePay.

2. Accuracy

We endeavour to ensure that all information and prices displayed on our website and in our marketing materials are accurate. However, occasional errors may occur. We reserve the right to correct prices and other details in such cases.

You must check the current price and all other details of your chosen arrangements before confirming your booking.

3. Insurance

Adequate travel insurance is a condition of your contract with us. You must ensure that your policy fully covers your personal requirements, including:

• Cancellation charges (including Covid-19-related cancellations);

• Medical expenses and comprehensive cover;

• Repatriation in the event of illness or accident.

If you travel without adequate insurance cover, we will not be liable for any losses that would otherwise have been covered by insurance.

4. Special Requests

If you have a special request for any service not automatically included in your booking, please inform us at the time of reservation. We will pass your request to the relevant supplier.

Our acknowledgement of your request on your invoice/receipt confirms receipt but does not guarantee fulfilment. Verbal confirmations cannot be taken as guarantees — for example, requests for special meal types on flights.

5. Cutting Your Holiday Short

If you are forced to return home early, we cannot refund unused services.

If you cut short your holiday voluntarily without valid cause or complaint regarding the standard of accommodation or services provided, no refund will be made for unused portions. We will not be liable for any associated costs incurred.

Depending on your insurance policy, curtailment cover may be available — please make claims directly to your insurer.

6. Fitness to Travel and Medical Conditions

We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have.

If you or a member of your party has any medical condition or disability that may affect your stay, please provide full details before confirming your booking so we can advise you on suitability.

We may request a doctor’s certificate confirming that you are fit to travel. Acting reasonably, if we are unable to accommodate your needs, we may decline your booking or cancel it (if already confirmed), applying standard cancellation charges.

7. Behaviour

All guests are expected to conduct themselves in an orderly and respectful manner.

If, in our opinion or that of hotel management or any authority, your behaviour — or that of any member of your party — causes or is likely to cause distress, danger, or annoyance to others, or damage to property, we reserve the right to terminate your booking immediately.

In such cases:

• You and/or your party may be required to leave the accommodation or service immediately.

• No refunds will be issued for unused accommodation or services.

• You will be liable for any damage or loss caused and may be required to pay in full prior to departure.

Failure to settle damages may result in legal action. You and your party are jointly and severally liable for all losses caused.

We cannot be held responsible for the actions or behaviour of other guests or third parties not connected with your booking.

8. Excursions

Excursions or tours that you choose to book or pay for prior to travel or during your holiday are not part of your contract with us.

For any such excursion or tour, your contract will be directly with the operator of that service. We are not responsiblefor its provision or for anything that occurs during its operation.

Issued by:

First Class Hotel Booking
A Division of Hecho a Mano Ltd
1st Floor, 31 Kensington Church Street, London W8 4LL, United Kingdom

 +44 20 7101 3322
 info@fcchauffeurs.co.uk
 www.fcchauffeurs.co.uk