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FAQ


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Popular questions and answers:

Upon clearing customs, simply look for your chauffeur who will be holding a sign or name-board. Additionally, the chauffeur will send you an SMS right before your flight lands if you have provided a mobile contact number. If, for any reason, you are unable to locate us, please call 02071013322 or refer to the chauffeur's mobile number on your booking confirmation. It is important to refrain from leaving the terminal until you have found us.
Rest assured, we monitor all flights and will make every effort to arrive ahead of schedule.
Simply reach out to us via email or phone and stay in touch until we receive the new details.
The journey from Heathrow to Central London typically takes 60 minutes, while the trip from Gatwick to Central London is approximately 80 minutes. However, please keep in mind that travel times may vary depending on the time of day and traffic conditions.
Please contact us by phone or email, and we will promptly update your booking with the new information.
No, parking and tolls are not included in the fares. These charges will be added to your final invoice, but we ensure that they are kept at cost price.
Generally, it is recommended to arrive at the terminal 2-3 hours before your flight, unless you are on a domestic flight. However, it is always advisable to check with your airline for specific guidelines.
We closely monitor your flight and aim to arrive at the airport 30 minutes after the plane has landed to minimize waiting time. If, for any reason, you experience further delays such as extended customs procedures, waiting time will be charged at an hourly rate. The hourly rate will depend on the type of vehicle, and the hour will be divided into 15-minute segments.



Chauffeur and Driver FAQ

Absolutely not! Our chauffeurs strictly adhere to speed limits and prioritize safety.
Our chauffeurs always drive at safe and sensible speeds, taking into account road conditions, traffic, and legal speed limits.
Absolutely. All of our chauffeurs have signed confidentiality agreements, ensuring that any conversations or information shared in the car remains confidential.
Our chauffeurs are always polite and discreet. If passengers wish to engage in conversation or have any questions, the chauffeur will happily respond.
Absolutely not! It is against the law for our chauffeurs to use a mobile phone while driving.
Absolutely. Our chauffeurs prioritize courtesy and safety by always opening doors for passengers.
Yes, your chauffeur will always offer assistance with carrying your bags and luggage.
bsolutely! Our chauffeurs always wear dark suits, shirts, and ties.



General & Booking Questions

Yes, you can certainly arrange separate bookings for your transportation needs.
Yes, your chauffeur can either call or send an SMS upon arrival, or wait with a name-board in the car or ring a doorbell. Please inform us of your preferences when making the booking.
You can either call us at +44 (0) 2071013322 or securely book online. Or watch our How to Book Video.
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