First Class Chauffeurs
0207 101 3322

FAQ


SEND A QUESTION


Booking & Reservations

You can book online via our website booking form, by email at info@fcchauffeurs.co.uk or by phone on 020 7101 3322. Our reservations team is available 24/7 to confirm your booking and answer any questions.
For routine transfers we recommend booking 24 hours in advance. For weddings, multi-day hires, special events or large groups, please book as early as possible so we can reserve the right vehicle and chauffeur for you.
Yes, subject to availability. Please call us on 020 7101 3322 for the fastest response, and we will do our best to dispatch a vehicle without delay.
Email info@fcchauffeurs.co.uk or call 020 7101 3322 with your booking reference. Cancellation terms depend on how close to the pickup time the change is made; our team will explain any applicable charges before you confirm.
Yes. Once your booking is confirmed you will receive an email with the pickup details, vehicle, chauffeur contact number and any special instructions you have provided.
No account is required for one-off bookings. Corporate clients and frequent travellers can request an account for streamlined billing and priority dispatch.
Yes. Please list every pickup and drop-off when booking so we can plan the route, allocate the right vehicle and quote accurately.
Yes. We offer corporate accounts with consolidated invoicing, dedicated account managers and bespoke service-level agreements. Email info@fcchauffeurs.co.uk for details.
Absolutely. We arrange recurring school runs, commutes, executive transfers and other regular journeys. Tell us your schedule and we will assign a consistent chauffeur where possible.
Yes. Provide your passenger’s name, contact number and pickup details. We will keep you informed and the chauffeur will look after them as if they were you.



Pricing, Payment & Receipts

Pricing depends on the vehicle, journey distance or duration, and any special requirements. Airport transfers and one-way journeys are usually quoted as a fixed fare; longer hires can be booked by the hour or as a daily package.
A transfer is a fixed-fare A-to-B journey. An hourly hire keeps the chauffeur and vehicle with you for a set period — ideal for shopping, meetings, theatre evenings or multi-stop itineraries.
All quoted fares include the vehicle, professional chauffeur, fuel, congestion charge, complimentary bottled water and standard waiting time. Tolls, parking and additional waiting time may be charged separately and are agreed in advance.
We accept all major credit and debit cards, bank transfer and corporate accounts. For security, we never store full card details — payments are processed through secure providers.
For most journeys, payment is settled at the time of booking or on completion. Larger bookings such as weddings or multi-day hires may require a deposit; this will be explained when you book.
Yes. A VAT invoice is issued automatically after every journey and emailed to the booker. Corporate clients receive consolidated monthly invoices.
Gratuities are entirely at your discretion. Our chauffeurs do not expect tips, but they are always appreciated for exceptional service.
Surcharges may apply for late-night, public holiday or peak-period journeys. Any applicable surcharge is shown clearly in your quote before you confirm.



Airport Transfers

We cover all London airports including Heathrow, Gatwick, Stansted, Luton, London City, London Biggin Hill, Northolt and Farnborough, as well as regional airports across the UK.
Yes. Your chauffeur meets you inside the arrivals hall with a personalised name-board, helps with your luggage and escorts you to the vehicle.
Yes. We monitor your flight in real time and adjust the pickup time automatically if your flight is early or delayed — at no extra charge for airline delays.
Yes. A generous complimentary waiting period from the time your flight lands is included, allowing time to clear immigration, baggage and customs.
For arrivals, the chauffeur meets you in the terminal arrivals hall holding a name-board. For departures, the chauffeur drops you at the appropriate terminal entrance.
Yes. Our Mercedes V-Class and Range Rover are ideal for passengers with additional luggage, golf bags, ski equipment or oversized items. Please tell us at the time of booking.
Yes. Our Mercedes V-Class comfortably seats up to seven passengers with luggage. Larger groups can be arranged on request.
Yes. We provide discreet, airside-where-permitted transfers to and from all major private jet terminals and FBOs at Farnborough, Biggin Hill, Northolt, Luton and others.



Our Chauffeurs

Every First Class chauffeur is hand-picked, fully vetted and trained to the highest standards of safety, etiquette and discretion. Continuous professional development ensures consistent quality.
Yes. All our chauffeurs hold a valid Private Hire Licence and our vehicles are fully PHV-licensed and insured.
Our chauffeurs are highly experienced professionals with backgrounds in close protection, executive transport and hospitality. Many have served corporate, diplomatic and high-profile clients for years.
Many of our chauffeurs speak additional languages. If you require a specific language, please mention it at the time of booking and we will do our best to accommodate.
Our chauffeurs wear a formal dark suit, white shirt and tie as standard, presenting a polished and professional appearance at all times.
Absolutely. Discretion is at the heart of our service. All chauffeurs sign confidentiality agreements and are trained to be unobtrusive throughout your journey.
Yes. Our chauffeurs have extensive knowledge of London — its routes, hotels, restaurants, venues and best alternatives during peak traffic.
Yes, subject to availability. Many of our clients build a relationship with a preferred chauffeur, and we are always happy to assign the same person where possible.
Yes. We offer a Female Chauffeur service on request. Please specify this preference when booking.
Our chauffeurs are knowledgeable about London and happy to share local insight on request. For in-depth tours we recommend booking our Sightseeing Tours service.



Our Fleet & Vehicles

Our fleet is built around comfort, discretion and sustainability. It includes the Mercedes-Benz E-Class (available as a fully electric option), the Mercedes-Benz S-Class (including hybrid models) for executive travel, the Mercedes-Benz V-Class for groups, families and luggage, the Mercedes-Benz Jet Class and Mercedes-Maybach for ultra-luxury journeys, the BMW i7 fully electric for sustainable luxury, the Range Rover Autobiography for SUV elegance, and the Rolls-Royce — available for any private hire, weddings or special occasion.
The Mercedes-Benz E-Class, S-Class, Maybach, Jet Class, BMW i7 and Range Rover each comfortably seat up to three passengers in executive configuration; the Mercedes-Benz V-Class seats up to seven. The Rolls-Royce typically seats up to four. Luggage capacity varies by vehicle — please mention your group size and luggage when booking and we will allocate the right car.
The S-Class accommodates two large suitcases and two cabin bags. The V-Class and Range Rover can carry significantly more — ideal for airport runs, families and longer trips.
All vehicles include complimentary bottled water, phone-charging facilities and on-board Wi-Fi where available. Newspapers, refreshments and other touches can be arranged on request.
Yes. We provide rear-facing infant, forward-facing toddler and booster seats free of charge. Please specify the age and number of children when booking so we can fit the correct seat.
Yes — we are pet-friendly and happy to accommodate dogs and other pets. Please tell us at the time of booking so we can prepare the vehicle with protective covers and assign a chauffeur who is comfortable with animals.
Our fleet is maintained to the highest standard and refreshed regularly. Every vehicle is professionally valeted before each booking.
Executive service uses the Mercedes-Benz E-Class, S-Class or BMW i7 for business travel and airport transfers — refined, comfortable and discreet. Luxury service uses our highest-specification vehicles, the Mercedes-Benz Jet Class, Mercedes-Maybach and Rolls-Royce, offering a fully bespoke experience for VIPs, special occasions and discerning leisure travellers.
Yes. We are transforming our fleet to reach zero environmental impact. Our line-up already includes the fully electric BMW i7, a fully electric Mercedes-Benz E-Class option, and hybrid Mercedes-Benz S-Class models, alongside our dedicated EcoDrive service pairing low-emission vehicles with fuel-efficient driving — so you can travel in luxury while reducing your carbon footprint.



Children, Accessibility & Special Needs

Yes. Infant, toddler and booster seats are provided free of charge. Please confirm the child’s age and weight when booking.
Please contact us directly on 020 7101 3322 or info@fcchauffeurs.co.uk so we can discuss your specific requirements and arrange a suitable solution.
Yes. Our chauffeurs are trained to assist passengers with reduced mobility — from helping in and out of the vehicle to taking care of luggage and walking aids.
We provide private, comfortable transfers to and from hospitals, clinics and rehabilitation facilities. Please let us know any specific requirements at the time of booking.



Hotels, Tours & Concierge

Yes. We are the preferred chauffeur partner for many of London’s leading hotels in Mayfair, Knightsbridge, Belgravia, Chelsea and beyond. Your concierge can book us directly on your behalf.
Yes. Our Sightseeing Tours service offers private, chauffeur-driven tours of London’s iconic landmarks, museums, royal residences and hidden gems — tailored to your interests and pace.
Absolutely. Hourly hire is the most flexible option for shopping on Bond Street, an evening at the theatre or dinner at a Michelin-starred restaurant — your chauffeur waits discreetly nearby.
Yes. We work closely with hotel concierges and clients to plan multi-day chauffeur-led itineraries combining business meetings, sightseeing, shopping, dining and family activities.



Areas Covered

We cover the whole of Greater London including Mayfair, Knightsbridge, Belgravia, Chelsea, Kensington, Westminster, the City, Marylebone, Covent Garden, St James, Soho, Hampstead and beyond.
Yes. We provide chauffeur services throughout the UK — from Birmingham, Manchester and Oxford to Edinburgh and the Cotswolds — as well as country-house weekends and long-distance transfers.
Yes. We arrange chauffeur transfers from London to Paris, Brussels and other European destinations via the Channel Tunnel, with all paperwork handled in advance.



General & Contact

You can reach us 24/7 by phone on 020 7101 3322, by email at info@fcchauffeurs.co.uk or via the contact form on our website. Our reservations team responds promptly to every enquiry.
Yes. Bookings, dispatch and customer support are available 24 hours a day, seven days a week, including weekends and public holidays.
We welcome all feedback. Please email info@fcchauffeurs.co.uk with your booking reference and details. Every comment is reviewed personally by our management team.
How Can We Help ?
× Need a chauffeur?
Chat with us on WhatsApp — we reply in minutes.