Last updated: 31 July 2026
Who we are
Hecho A Mano Ltd, trading as First Class Chauffeurs, is the data controller for the information described in this notice. We are registered in England and Wales, company number 09470956, registered office 1st Floor, 31 Kensington Church Street, London W8 4LL. We are registered with the Information Commissioner's Office under reference ZC201341.
If you have any question about your information, email info@fcchauffeurs.co.uk or call +44 20 7101 3322.
Information we collect from you
When you ask us for a quotation or make a booking, we collect your name, telephone number and email address; the pick-up and drop-off addresses; the date and time of travel; your flight or train number where the journey involves an airport or station; the name and mobile number of the passenger if that is not you; any special requests you tell us about; and our correspondence with you.
If you pay by card, your card details are handled directly by our payment provider. We do not see them and we do not store them.
Why we use your information, and our legal basis
We use your information to arrange and carry out the journey you have booked, which is the performance of our contract with you. We keep booking and invoice records in order to meet our accounting and licensing obligations, which is a legal obligation. We use records of past journeys to handle complaints, to prevent fraud and to improve our service, which are our legitimate interests.
Who we share it with
We are a private hire operator. We carry some journeys ourselves and we arrange the rest through licensed operator companies. Where you have asked for the chauffeur to call ahead, we pass the passenger's name and mobile number to the operator carrying the journey, so that the driver can make contact. Where we meet you at the airport with our own name board, we do not pass a name at all. The operator gives us the driver's name and mobile number so that we can pass it to you. Nothing else about you is shared.
Every operator we use is under a written agreement with us. It limits them to carrying out our instructions, prohibits them from marketing to you or contacting you outside the booking, prohibits them from passing your details to anyone else, and requires them to tell us within 24 hours if anything goes wrong with your information.
We also use a payment provider to take payment, an accountant who sees invoices, and an email and IT provider. Payments are processed by Sage Pay, Metro Bank, Stripe, PayPal or Apple Pay depending on the method you choose, and we do not have access to your financial information on our side. We do not sell, distribute or lease your personal information to third parties, and we will not pass it to anyone else unless you have given us permission or the law requires us to.
Where we keep it, and for how long
Your information is held in our booking system, our accounting records and our email. We keep booking and invoice records for six years, which is the period we are required to keep accounting records. Enquiries that do not result in a booking are deleted after twelve months.
Marketing
We will only send you emails that relate to your own booking or account, such as information about important changes to your account or to the terms of your account with us. We do not send promotional emails, and we do not instruct anyone else to send them, unless you have opted in. If you have opted in, every email carries an unsubscribe link, and you can also opt out at any time by emailing info@fcchauffeurs.co.uk.
Cookies
This website uses cookies that are necessary to make it work, and, where you consent through our cookie banner, Google Tag Manager and the Google analytics and advertising measurement services it loads. These help us understand how the site is used and how our advertising performs. You can change or withdraw your choice at any time through the cookie banner, or by clearing cookies in your browser.
Your rights
Under data protection law, you are entitled to the following rights, explained below. These rights can be exercised by contacting info@fcchauffeurs.co.uk.
The right to access: you have the right to obtain confirmation that your personal information is being processed and receive a copy of this information. This information will be provided to you for free, however, additional requests may be subject to a reasonable charge.
The right to rectification: you have the right to have any inaccurate information we store about you corrected, or any incomplete information completed.
The right to erasure: in certain circumstances, you have the right to have your information deleted without delay. This includes where you withdraw your consent, or it is no longer necessary for the purposes for which we collected it. However, this right is excluded where your information is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
The right to restrict processing: in certain circumstances, you have the right to restrict the processing of your information. This applies where: there may be issues with the accuracy of the information we hold about you; processing has been unlawful; data is no longer needed but we need the information in relation to a legal claim; or you have objected to processing, pending the verification of that objection.
The right to object to processing: you have the right to object to us processing your information on grounds relating to your circumstances. If you object, we will stop processing your information unless we can show legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.
The right to data portability: you have the right to have your information transferred to a different controller in a structured, commonly used, machine-readable and interoperable format if the information is automated and was collected with your consent or for the performance of a contract. This right will not apply if it impacts the rights and freedoms of others.
The right to complain to a supervisory authority: you may complain to a supervisory authority if you believe our processing of your information breaches data protection laws.
The right to withdraw consent: you have the right to withdraw consent to us storing and processing your information. We will always contain a link to unsubscribe if we send you any emails regarding news or promotional information we believe you would be interested in. You may also opt out by emailing us on info@fcchauffeurs.co.uk.
How to complain
If you are unhappy with how we have handled your information, please tell us first at info@fcchauffeurs.co.uk and we will look into it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.