Chauffeur Service Terms and Conditions

Terms and Conditions for Hecho A Mano Ltd (Trading as First Class Chauffeurs)

1. General Provisions

1.1 Hecho A Mano Ltd, operating under the trademark First Class Chauffeurs, provides transportation services to clients across the United Kingdom, or internationally if specifically requested and agreed upon with the Passenger. These Terms and Conditions govern all agreements related to the provision of these services and define the rights and obligations of both the Service Provider and the Passenger.

1.2 “These Terms” refer to the official Terms and Conditions set forth in this document, including any special provisions agreed upon in writing between the Service Provider and the Passenger.

1.3 “The Passenger” means any individual who books, hires, or utilizes the transportation services offered by Hecho A Mano Ltd.

1.4 “The Service Provider” refers to Hecho A Mano Ltd, which is responsible for delivering the services as agreed.

1.5 “The Contract” signifies the agreement formed upon acceptance of a booking request by the Service Provider.

1.6 “The Service” pertains to the transportation services provided by Hecho A Mano Ltd, which involve picking up the Passenger from a specified location and transporting them to their chosen destination.

2. Contractual Relationship and Booking Confirmation

2.1 The Passenger acknowledges that Hecho A Mano Ltd does not directly provide transportation services but acts as an intermediary. The Service Provider facilitates bookings between the Passenger and independent transportation service providers.

2.2 A Contract is established once a booking request made by the Passenger is accepted by Hecho A Mano Ltd and confirmed via written communication (email or telephone) from an authorized representative.

2.3 The Service Provider reserves the right to modify these Terms and Conditions without prior notice. Any amendments will take effect immediately upon publication on the website.

3. Registration and User Obligations

3.1 Passengers must provide accurate and complete information during the booking process. Automated registrations are prohibited.

3.2 Passengers are responsible for keeping their information current and must promptly notify the Service Provider of any changes.

4. Ride Types and Service Changes

4.1 Depending on local availability, the Passenger can select from various ride options, including:

• Transfer Rides: Standard pickups and drop-offs.

• Long-Distance Rides: Transfer rides starting at 200 km.

• On-Demand Rides: Also referred to as “chauffeur hailing” or “as directed” rides.

• Hourly Bookings: Vehicles booked for a specified duration.

4.2 If the ride involves additional expenditures due to requests from the Passenger or their guests that differ from the originally requested service, Hecho A Mano Ltd will accommodate these requests to the extent possible. This additional effort may result in extra costs for the individual service contract. For further details, refer to Section 5 – Pricing, Cancellation and Payment.

4.3 Subject to availability, the Passenger may request changes to the ride after the contract has been concluded. However, such changes may incur additional charges, as detailed in Section 5.2.

4.4 The pricing for transfer rides, long-distance rides, and on-demand rides will be determined based on the start and destination addresses provided. An additional fee may apply if extra stopovers are requested, as outlined in the applicable price schedule in Section 5.

4.5 An hourly booking commences at the agreed pickup time and concludes within the city area of the pickup location. If the Passenger requests that the service continue beyond the city area, or if the distance or duration exceeds the original booking parameters, additional fees may apply. This is primarily due to the need for the Service Provider to return to the pickup city area.

4.6 Hecho A Mano Ltd may, at its sole discretion, upgrade the class of vehicle to a higher category without informing the client and without any increase in price, provided that a higher-class vehicle is available.

5. Pricing, Cancellation and Payment

5.1 Pricing for services will be determined based on the current sales documents provided by the Service Provider at the time of booking.

5.2 Cancellation Policy:

• More than 24 hours before the scheduled service: No charge.

• Between 24 and 12 hours before the scheduled service: 50% of the service cost will be charged.

• Less than 12 hours before the scheduled service: 100% of the service cost will be charged.

• Changes to pickup times made less than 12 hours before the service will incur a 100% charge.

• If you have booked a trip from England to one of the European countries, please be aware that we require 48 hours' notice for a free cancellation of your booking. If the cancellation is made less than 48 hours before the departure, we will charge 100% of the total amount.

A “no show” occurs if the Passenger does not arrive within the specified waiting time — 30 minutes for non-airport pickups and 60 minutes for airport pickups. In such cases, the full service fee will be charged.

5.3 Payments can be made via credit card or other methods specified during booking. Any transaction fees incurred are the Passenger’s responsibility.

5.4 Special event or holiday reservations may include additional charges, which will be communicated to the Passenger at the time of booking.

6. Liability of Hecho A Mano Ltd

6.1 Hecho A Mano Ltd will not be liable for delays or service failures caused by circumstances beyond its control, including but not limited to natural disasters, traffic disruptions, or government regulations.

6.2 The Service Provider is not responsible for any loss or damage to luggage. Passengers are responsible for their belongings at all times, including during loading and unloading.

6.3 The Passenger agrees to indemnify and hold harmless Hecho A Mano Ltd from any claims or damages arising from their actions, including those related to luggage transport.

7. Amendments to Services

7.1 Hecho A Mano Ltd reserves the right to make changes to its service offerings and pricing, with adequate notification provided to the Passenger.

7.2 Notifications of significant changes will be communicated directly to the Passenger to ensure full understanding of the revised services.

8. Rights to Content

8.1 All content on the website and materials related to the services of Hecho A Mano Ltd are protected by copyright.

8.2 Passengers are granted a limited license to use the website and its content for personal purposes only. They are not permitted to reproduce, modify, or distribute any materials without the explicit written consent of Hecho A Mano Ltd.

9. Final Provisions

9.1 These Terms and Conditions constitute the complete agreement between the Passenger and Hecho A Mano Ltd regarding the provision of services.

9.2 Any amendments to these Terms are valid only if made in writing and mutually agreed upon by both parties.

9.3 These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the jurisdiction of the relevant courts in the United Kingdom.

9.4 If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full effect.

9.5 For any inquiries, complaints, or assistance, please contact us at +44 20 7101 3322 or email info@fcchauffeurs.co.uk

10. Data Protection

10.1 We handle personal information in accordance with the Data Protection Act 2018 and the UK GDPR. Our Privacy Notice explains what we collect, why we collect it, and who we share it with.

10.2 Where a journey is carried out by a licensed operator on our behalf, we pass on only what that operator needs in order to complete the journey. Every operator is under a written agreement with us which prohibits them from marketing to the Passenger, from contacting the Passenger outside the booking, and from passing the Passenger's details to anyone else.

11. Our Service Standards

These are the standards we work to, and the standards we require of every operator carrying a journey on our behalf.

11.1 Vehicles. Every vehicle is licensed, insured for private hire, and presented clean and in good order for each journey.

11.2 Chauffeurs. Every chauffeur holds a current private hire driver licence, is professionally dressed, does not smoke in the vehicle, and does not use a handheld telephone while driving.

11.3 Punctuality. The chauffeur is at the pick-up point ten minutes before the booked time. We track inbound flights and adjust airport pick-ups to the actual landing time at no extra charge.

11.4 Confidentiality. Every journey, every Passenger, and everything seen or heard in the course of a booking is treated as confidential. No chauffeur or operator may contact a Passenger outside the booking, solicit direct business from a Passenger, or discuss a Passenger with anyone, including on social media.

11.5 Complaints. We acknowledge any complaint within one working day and give a full response within five working days.